Account Associate
Duties and Responsibilities
- Work side by side with Account Executives (AEs) to sell into new business and assist with up-selling existing clients
- Assist AEs with pre-sale activity, preparing marketing materials, demographic reports and other business intelligences
- Timely and accurate client implementation based upon internal guidelines and processes
- Manage expectations for clients and Account Executives with regard to special requirements
- Respond to general and specialized client requests; including billing inquiries, artwork change requests, etc.
- Manage all reporting based on clients activity, advertising requirements
- Coordinate client renewals, advertising needs and other activities that promote retention
- Provide end-to-end customer service for client needs
- Creates, maintains the prospect/client databases
- Fulfills all administrative requirements to ensure that all client accounts conform to the office policies
- 2+ years of experience as an Account Associate or in a customer service environment
- Ability to function both independently and as part of a team
- Ability to adapt to a changing environment quickly and easily
- Outstanding written and verbal communication skills
- Strong computer skills including solid knowledge of spreadsheets (MS Excel), Microsoft Word.
- Problem identifier and solver
- Able to handle multiple priorities
- Strong attention to detail and organizational skills
- Professional demeanor